CallMiner | Macrosoft Inc

CallMiner and Amazon Connect: A Perfect Match for your Contact Center

By Allen Shapiro | September 30th, 2021 | CallMiner

Speech to Text Quality Assessment and Analysis: Part 2

By Muhammad Saqib | September 16th, 2021 | CallMiner

Speech to Text Quality Assessment and Analysis – Part One

By Muhammad Saqib | August 19th, 2021 | CallMiner

CallMiner Data APIs: Take your Data and Insights from Eureka Platform Beyond

By Allen Shapiro | February 18th, 2021 | CallMiner

CallMiner Ingestion APIs

By Allen Shapiro | January 6th, 2021 | CallMiner

Introduction to CallMiner’s APIs

By Allen Shapiro | December 15th, 2020 | CallMiner

Impact of Call Fidelity on Accuracy of Transcriptions and Scorecards

By Muhammad Saqib | December 1st, 2020 | CallMiner

CallMiner Call Fidelity Case Study

By Muhammad Saqib | November 17th, 2020 | CallMiner

ILLUMINATE: CallMiner’s New AI-based Search Tool

By Allen Shapiro | November 6th, 2020 | CallMiner

Identifying Benefits and Calculating ROI of CallMiner Investment

By Ronald Mueller | October 27th, 2020 | CallMiner

Value Driven Speech Analytics for Your Call Center

By Talha Khan | September 3rd, 2020 | CallMiner

Remote Agents: Managing a Work from Home (WFH) Contact Center

By Allen Shapiro | April 27th, 2020 | CallMiner

Remote Call Centers – How to Manage Through COVID-19

By Allen Shapiro | April 21st, 2020 | CallMiner

Speaker Separation – Bring Your Call Recordings Up-to-Snuff for AI-fueled Speech Analytics

By Allen Shapiro | April 7th, 2020 | CallMiner

To Redact or Not to Redact? How is the Question!

By Allen Shapiro | March 25th, 2020 | CallMiner

CallMiner Eureka Platform – Award-Winning Customer Engagement Analytics Services

By Allen Shapiro | March 3rd, 2020 | CallMiner

Choose CallMiner Today

By Allen Shapiro | March 2nd, 2020 | CallMiner

AI Improves Your Contact Center Performance

By Allen Shapiro | February 24th, 2020 | CallMiner

Call Centers are Big Business as Customer Expectations Grow Higher Than Ever

By Allen Shapiro | February 5th, 2020 | CallMiner

Speech Analytics 101: What is Speech Analytics?

By John Kullmann | December 5th, 2019 | CallMiner

Acoustic Stress Score: The Important Indicator That Call Centers Don’t Know How to Measure.

By John Kullmann | December 5th, 2019 | CallMiner

LISTEN 2019: Turning Sound to Data

By Allen Shapiro | November 8th, 2019 | CallMiner

LISTEN – CallMiner User Group Meeting Key Note Speakers

By Allen Shapiro | November 8th, 2019 | CallMiner

LISTEN – The annual CallMiner users conference

By John Kullmann | November 8th, 2019 | CallMiner

LISTEN – a CallMiner Eureka Business Process Outsourcer Discussion

By John Kullmann | November 7th, 2019 | CallMiner

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