The important thing is to have the
right systems in place to deal with them. Fast, efficient
and customer-friendly Reverse Logistics Management (RLM)
not only provides customer satisfaction and encourages
customer loyalty, but also gives the company firm control
and understanding of how returns are impacting their business
Macrosoft's Returns on Demand is designed to manage a
smooth, fast and reliable process for customers and accurate
logistics, financial tracking and reporting for your company.
It connects organizations at a spot where they can be
most vulnerable in terms of both customer satisfaction
and financial impacts.
Returns can move through a variety of processes including
testing, refurbishment, disposal, or returning to stock.
This tool provides standard processes across your distributors
and retail network while handling the returns process
for multiple warehouses around the globe. It is easy to
implement and to use. Above all it is very easy to customize
to your specific needs. Returns on Demand can be integrated
with any supply chain management software, be it a home
grown application or an application such as SAP, PeopleSoft,
JDE or Oracle.
Returns on Demand allows you to avoid losses in an area
where the assets are often poorly managed and, unfortunately,
where losses tend to be expected, accepted, and absorbed.
With the amount of savings, loss reduction, and even increased
revenue from the product returns area, payback period
for implementing this tool across your SCM and Warehouse
process could be as short as 90 days.
According to the Gartner Group,
"The way to reduce returns cost by at least 73 per cent,
is for companies to automate the returns process."
To discuss your Returns on Demand
Requirements please contact:
John Kullmann
jkullmann@macrosoftinc.com
Phone: 973-889-0500 x272
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