Macrosoft in the largest implementation partner of Quadient with over 125 certified professionals in different modules of Inspire like ICM, Interactive, Scaler, Designer, Scripting, Dynamic Communications, Automation etc.
Migrate from legacy platforms used for customer communications to the latest Quadient Inspire CCM Suite. Migrate from Autograph, DOC1, DocuMerge, Calligo, Papyrus, Cobol, CSF etc to Quadient Inspire.
Macrosoft as a strategic partner of Quadient inspire can support your organization’s Quadient software licensing requirements. Macrosoft’s architecture team helps design the right license solution at the right price.
Macrosoft team can work with you no matter where you are in your project or what you are looking to achieve. Our delivery approach spans Managed Teams, Project-based, Implementation partner, Dedicated resources etc.
Macrosoft is a leading implementation partner of CallMiner. CallMiner Eureka is used in Call Centers for sales and agent performance monitoring, efficiency, customer satisfaction, compliance enforcement etc.
With Eureka API, organizations get access to never-before-seen insights from their everyday customer service interactions, e-mails, yearly reports, and workflows. Macrosoft help leverage this API successfully.
Macrosoft is a licensed aggregator reseller of the CallMiner Eureka platform. Our unique partnership enables Macrosoft to provide clients direct access to AI and enable CallMiner capabilities without enterprise licensing.
Macrosoft has teams of data scientists’ partner with the organization’s developers and analysts that work individually on the existing CallMiner product ecosystem systems on a time and material basis.
Migrate your legacy Visual FoxPro (VFP) applications to the new .NET Core. At Macrosoft, we provide our clients an experienced migration team, who can smoothly and seamlessly make the transition.
VFP was an incredibly powerful development platform for many years. Not only is Macrosoft the leader when it comes to Visual FoxPro migration requirements, we also support continuation of existing FoxPro systems.
Visual Basic 6 was the enterprise application development language of it's time. Still, many businesses continue to rely on VB6. Macrosoft’s VB6 migration practice transforms legacy applications into a modern .NET platform.
Legacy ASP applications were built with backend Access databases. Microsoft has redirected from VB/ASP/Access to ASP.NET and SQL. Macrosoft seamlessly migrates Classic ASP to ASP.NET with SQL Database.
RPA is a platform guiding you to automate and optimize your repeatable processes. Macrosoft helps our customers to increase their productivity, their profitability, and the scalability of business opportunities leveraging RPA.
Macrosoft’s intelligent document processing practice understands unstructured and semi structured data that comes into companies as input and organizes it within efficient databases for ease of extraction and analysis.
Macrosoft customizes Celonis automated process mining to provide the information that your business needs to visualize the flow of transactions, as well as all the stops that tasks take throughout your organization.
Macrosoft has the ability to uncover vast amounts of specialized data and intelligence across the World Wide Web. We provide systematic organization and a logical presentation of the collected information.
Macrosoft management team model is an extension of your team consisting of your employees, providing requirements and Macrosoft’s team of architects, designers, developers, testers, and analysts.
Macrosoft helps our clients add a technical resource with an immediate start, eliminating on boarding time leveraging our extensive talent pool including Scrum Masters, Architects, Developers, QAs, BAs, Data Scientists, PMs etc.
FacTek is a Women Owned alliance partner of Macrosoft specializing in developing customized programs to meet the diversity recruitment goals of employers in the IT industry ensuring flexible workforce at their fingertips.
Macrosoft’s team builds applications that enhance your business operations and business workflows. We use our agile development methodology, ensuring we fully understand the unique needs of the business.
Macrosoft’s IoT Analytics services enables you to leverage your existing IoT device data to create immersive, dynamic, and personalized reports that can be combined with existing contextual data, minimizing data sorting and consumption.
Macrosoft has 29 years expertise of creating web sites for Retail & Ecommerce, Education & Learning, and Content & Document Management Systems with a team of expert full-stack web designers and developers.
Macrosoft's AWS Cloud practice provides more than 90 services: from computing, storage, and databases to continuous integration, data analytics, and artificial intelligence – at your convenience.
Macrosoft has a history of developing standalone Mobile applications in several platforms including Android, Apple iOS and Hybrid platforms like Flutter. Our developers use AI and ML Algorithms for high end custom apps.
Macrosoft is a leading provider of professional technical services (design, implementation, tech support) for Call Center Conversational Analytics technology in partnership with CallMiner, a leading software vendor in this native-AI industry.
Being the expert in this field, Macrosoft conducted the second annual State of Call Center Conversational Analytics Practices in US survey during the first two weeks of April 2022 using SurveyMonkey with 19 multiple-choice questions. A total of 285 individuals from more than 179 identified companies participated in the survey. 82% of the participants completed the entire survey.
We have focused on Conversational Analytics as this is the broadest category, defined as creating digital data from human conversation, be it written or spoken, by using Natural Language Processing (NLP) which thereby enables computers to understand what is being said and applying Artificial Intelligence (AI) to extract and organize the information. Within Conversational Analytics you will find both “Speech Analytics” which is “what was said” and “Voice Analytics” which is focused on “how it was said”.
Based on the broad participation, and low dropout rate, it is believed that the results are highly accurate and represent a significant portion of the industry. Macrosoft plans to conduct this survey on an annual basis, which will bring new context to the responses as we see how the survey responses evolve over time.
Macrosoft is available to provide an industry expert who can present these results as requested to industry user groups.
Direct Questions about this survey and request for speaking engagements to.John Kullmann