Analytics & RPA is the Key to Major Success
RPA is currently one of the most widely successful digital technologies. RPA enables companies to reduce human errors, operate at much higher efficiencies, and increase employee satisfaction by shifting focus from repetitive menial tasks to value-added roles, and in the process further enhancing customer satisfaction and innovation.
Companies are now going one step further – towards Intelligent RPA. In many automation journeys, cognitive technologies such as AI, ML, NLP when blended with RPA, bring smart capabilities to existing RPA initiatives and help magnify and enhance the positive outcomes vis-à-vis standard RPA.
Analytics is essential to providing RPA users with the measuring tools and KPI visibility necessary to ensure they maximize the value of their automation and understand the quantitative impact of these automation efforts on positive business outcomes.
In this blog, we discuss one analytics framework that opens the door to a full understanding of your RPA program – UiPath Insights. If you would like to learn more about UiPath Insights, or about analytics in general in the context of RPA, please contact us, we will be happy to discuss further.
UiPath Insights is THE Analytics platform for RPA
UiPath Insights is an end-to-end RPA analytics solution that enables users to track, measure and forecast the performance of their entire automation program — so users know the impact it’s having and how to scale to the next level. The basic steps needed to get UiPath Insights up and running include:
- Preparing the environment for RPA analytics
- Deploying UiPath Insights from within UiPath Orchestrator
- Modifying out-of-the-box dashboards to track the relevant KPI’s for your company
The chart below shows the basic steps in UiPath Insights implementation, and also shows what you gain for your company once it is in place.
With UiPath Insights you can measure the true impacts of RPA on your Processes and your Business
Among the most important benefits of UiPath Insights are the following four. The rest of this section briefly describes each benefit and its impact on your RPA automation initiatives.
- Measure RPA Performance
- Calculate Business Impact & ROI
- Forecasting and Anomaly Detection
- Shareable Reports
1. Start measuring so you can start improving
Measure the performance of your RPA operations, including situational awareness of events happening in your operations. You can measure and analyze everything from robot and process performance to individual transactions and exceptions. Start with the robot and process dashboards to get immediate visibility into your RPA operations. See the example below showing a robot performance dashboard.
2. Calculate RPA’s Impact on Bottom Line
Each process in your operations requires a unique set of KPI’s to define success. With UiPath Insights you can customize the way you calculate and align your automation goals to the distinct needs of your business. Start by tracking the time and money saved by each of the automation you have implemented. You can generally do this dashboard right out of the box, with little customization required. See the example of business ROI shown in the chart below.
3. Forecasting and Anomaly Detection
Utilize historical data to forecast future operational states, and ML-based anomaly detection and alerting to get notified about critical events and major milestones. Easily gain new analytical perspectives of your operations with Insights-recommended breakdowns of your existing data. Start by forecasting robot utilization to ensure you are maximizing the benefits of your RPA robots in all your processes. See the example time chart below.
4. Shareable Reports
The value of performance reporting should continue past a set dashboard – it should drive strategic discussions and action across the entire enterprise. With UiPath Insights, you can easily share reports with key stakeholders and process owners. Start by creating a drag-and-drop report based on one of the existing templates provided in the system, and then set it to be shared with the entire team on a regular schedule.
Conclusion: Analytics can significantly boost your RPA advantage
Analytics is key to measuring and assuring that your RPA automation initiatives yield the best possible results for your company. Contact us to discuss further how we can assist you in implementing an analytics framework, like UiPath Insights, in conjunction with your RPA program.
By Ronald Mueller, Imaan Ali | January 12th, 2021 | Process Automation