For thousands of years humans have communicated by the spoken word. It is only been in the recent past that we’ve become reliant upon email text and other written communication. Macrosoft has come to the realization that a vast amount of communication is happening by the spoken word within your business but that is not being leveraged effectively to improve your operations. As such, Macrosoft has become a certified partner with CallMiner Eureka. This partnership equips us to work with clients, transforming the spoken word into actionable data elements that can be mined for your business.
Macrosoft is a certified strategic partner with CallMiner Eureka. The focus of this collaboration is to utilize Speech Analytics for Customer Engagement Optimization.
Macrosoft using the CallMiner Eureka suite of utilities to
work with Call Centers to create:
Initial areas of Call Center optimization include: