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About the Author

Allen Shapiro, Director – CCM Practice

Allen Shapiro
Managing Director, CCM & Speech Analytics Practices and Data Protection Officer

Allen brings more than 25 years of diverse experience in Marketing and Vendor Management to Macrosoft Inc. As the Managing Director of our Customer Communications Management (CCM) practice, Allen leads the Onshore and Off-shore CCM development teams. Additionally, Allen oversees pre-sales activities and is responsible for managing the relationship with our CCM software provider Quadient.

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Humanizing Automation: Fostering Collaboration in the Digital Era

By Allen Shapiro, Suryagayathri C K | April 24th, 2024 | Process Automation

CCM in the Cloud: The Advantages of Cloud-Based Customer Communication Management

By Allen Shapiro | April 17th, 2024 | Quadient Inspire

The Rise of Intelligent Automation: A Roadmap for Success

By Allen Shapiro | April 11th, 2024 | Process Automation

Accessibility and Inclusivity in CCM: Designing Communications for All Audiences

By Allen Shapiro | April 4th, 2024 | Quadient Inspire

Elevating Productivity: A Deep Dive into Business Process Automation

By Allen Shapiro, Suryagayathri C K | March 19th, 2024 | Process Automation

Engage, Convert, Retain: Mastering Personalized Customer Communication

By Allen Shapiro | March 12th, 2024 | Quadient Inspire

The Key to Customer Loyalty: How CCM Revolutionizes the E-commerce Experience

By Allen Shapiro | February 22nd, 2024 | Quadient Inspire

Embracing the Future of Efficiency with Robotic Process Automation (RPA)

By Allen Shapiro, Suryagayathri C K | February 20th, 2024 | Process Automation

Navigating Regulatory Compliance in CCM with Quadient Inspire

By Allen Shapiro, Pavithra Joy | January 9th, 2024 | Quadient Inspire

Enhancing Borrower Experience: Quadient’s Role in Responsive Communications

By Allen Shapiro, Pavithra Joy | December 19th, 2023 | Quadient Inspire

Streamlining Mortgage Operations: CCM’s Role in Reducing Operational Costs

By Allen Shapiro, Pavithra Joy | December 11th, 2023 | Quadient Inspire

Power of Artificial Intelligence and Automation in CCM

By Allen Shapiro, Pavithra Joy | December 6th, 2023 | General, Quadient Inspire

Personalization – Relevance in Customer Communication Management

By Pavithra Joy, Allen Shapiro | November 29th, 2023 | Quadient Inspire

Navigating the Path to Seamless CCM Migration with Macrosoft

By Pavithra Joy, Allen Shapiro | October 25th, 2023 | Quadient Inspire

PDF Document Accessibility – Providing Accessibility Solution across all communications channels on the CCM Platform

By Allen Shapiro, Hariharasudhan Jeevagan, Manohar V | September 7th, 2022 | Quadient Inspire

CallMiner and Amazon Connect: A Perfect Match for your Contact Center

By Allen Shapiro, Ronald Mueller | September 30th, 2021 | CallMiner

Speech to Text Quality Assessment and Analysis: Part 2

By Muhammad Saqib, Allen Shapiro, Ronald Mueller | September 16th, 2021 | CallMiner

Speech to Text Quality Assessment and Analysis – Part One

By Muhammad Saqib, Allen Shapiro, Ronald Mueller | August 19th, 2021 | CallMiner

How Training and Automation made Macrosoft the Best Quadient Inspire Partner

By Allen Shapiro, G.N. Shah, John Kullmann, Ronald Mueller | April 15th, 2021 | Quadient Inspire

CallMiner Data APIs: Take your Data and Insights from Eureka Platform Beyond

By Allen Shapiro, Ronald Mueller | February 18th, 2021 | CallMiner

CallMiner Ingestion APIs

By Allen Shapiro, Ronald Mueller | January 6th, 2021 | CallMiner

Introduction to CallMiner’s APIs

By Allen Shapiro, Ronald Mueller | December 15th, 2020 | CallMiner

Impact of Call Fidelity on Accuracy of Transcriptions and Scorecards

By Muhammad Saqib, Allen Shapiro, Ronald Mueller | December 1st, 2020 | CallMiner

CallMiner Call Fidelity Case Study

By Muhammad Saqib, Allen Shapiro, Ronald Mueller | November 17th, 2020 | CallMiner

ILLUMINATE: CallMiner’s New AI-based Search Tool

By Allen Shapiro, Ronald Mueller | November 6th, 2020 | CallMiner

Identifying Benefits and Calculating ROI of CallMiner Investment

By Ronald Mueller, Allen Shapiro | October 27th, 2020 | CallMiner

Top 5 CCM Trends in 2020 – What Are the Game Changers?

By Allen Shapiro | August 24th, 2020 | Quadient Inspire

Speech Analysis is Required for your Call Center, Now More Than Ever!

By Allen Shapiro | May 27th, 2020 | General

Remote Agents: Managing a Work from Home (WFH) Contact Center

By Allen Shapiro | April 27th, 2020 | CallMiner

Remote Call Centers – How to Manage Through COVID-19

By Allen Shapiro | April 21st, 2020 | CallMiner

Speaker Separation – Bring Your Call Recordings Up-to-Snuff for AI-fueled Speech Analytics

By Allen Shapiro | April 7th, 2020 | CallMiner

To Redact or Not to Redact? How is the Question!

By Allen Shapiro | March 25th, 2020 | CallMiner

CallMiner Eureka Platform – Award-Winning Customer Engagement Analytics Services

By Allen Shapiro | March 3rd, 2020 | CallMiner

Choose CallMiner Today

By Allen Shapiro | March 2nd, 2020 | CallMiner

AI Improves Your Contact Center Performance

By Allen Shapiro | February 24th, 2020 | CallMiner

Call Centers are Big Business as Customer Expectations Grow Higher Than Ever

By Allen Shapiro | February 5th, 2020 | CallMiner

Macrosoft Invests to Create a Dedicated New Jersey Quadient Development Center

By Allen Shapiro | January 28th, 2020 | Quadient Inspire

LISTEN 2019: Turning Sound to Data

By Allen Shapiro | November 8th, 2019 | CallMiner

LISTEN – CallMiner User Group Meeting Key Note Speakers

By Allen Shapiro | November 8th, 2019 | CallMiner

Quadient inspire providing four tracks to success

By Allen Shapiro | September 23rd, 2019 | Quadient Inspire

Strategy for Success with Quadient Agile Template Development

By Allen Shapiro | September 23rd, 2019 | Quadient Inspire

The Simplest Solutions Tend To Be The Most Effective

By Allen Shapiro | September 23rd, 2019 | Quadient Inspire

Quadient Inspire Days 2019

By Allen Shapiro | September 17th, 2019 | Quadient Inspire

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