Allen Shapiro - Managing Director, CCM & Speech Analytics Practices and Data Protection Officer

About the Author

Allen Shapiro, Director – CCM Practice

Allen Shapiro
Managing Director, CCM & Speech Analytics Practices and Data Protection Officer

Allen brings more than 25 years of diverse experience in Marketing and Vendor Management to Macrosoft Inc. As the Managing Director of our Customer Communications Management (CCM) practice, Allen leads the Onshore and Off-shore CCM development teams. Additionally, Allen oversees pre-sales activities and is responsible for managing the relationship with our CCM software provider Quadient.

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Recent Blogs

AI Agents vs AI Copilots: Understanding ChatGPT’s Revolutionary Leap Forward
AI Agents vs AI Copilots: Understanding ChatGPT’s Revolutionary Leap Forward
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Top 10 IT Staffing Trends to Watch in 2025
Top 10 IT Staffing Trends to Watch in 2025
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Unleashing The Power of Agentic Technology: A Step-by-Step Guide for Organizations
Unleashing The Power of Agentic Technology: A Step-by-Step Guide for Organizations
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From Transactional to Relational: How CCM Turns Banking Communication into Customer Relationships
From Transactional to Relational: How CCM Turns Banking Communication into Customer Relationships
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