Allen Shapiro

About the Author

Allen Shapiro, Director – CCM Practice

Allen Shapiro
Managing Director, CCM & Speech Analytics Practices and Data Protection Officer

Allen brings more than 25 years of diverse experience in Marketing and Vendor Management to Macrosoft Inc. As the Managing Director of our Customer Communications Management (CCM) practice, Allen leads the Onshore and Off-shore CCM development teams. Additionally, Allen oversees pre-sales activities and is responsible for managing the relationship with our CCM software provider Quadient.

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Recent Blogs

The Key to Customer Loyalty: How CCM Revolutionizes the E-commerce Experience
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The Evolution of Programming Languages and Their Impact: From Binary Babble to World-Changing Code
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Embracing the Future of Efficiency with Robotic Process Automation (RPA)
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From Frustration to Fit: 5 Key Indicators You Need a Better Staffing Firm 
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