Mingren Xiang, Author at Macrosoft Inc

About the Author

Mingren Xiang

Mingren Xiang
Technical Lead, CallMiner Services

Mingren is Macrosoft's technical lead in voice and conversational analytics using the CallMiner suite of utilities. He has a Bachelor of Science from University of Wisconsin-Milwaukee.

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Speech Analysis is Required for your Call Center, Now More Than Ever!

By Mingren Xiang | May 27th, 2020 | General

Remote Agents: Managing a Work from Home (WFH) Contact Center

By Mingren Xiang | April 27th, 2020 | CallMiner

Remote Call Centers – How to Manage Through COVID-19

By Mingren Xiang | April 21st, 2020 | CallMiner

Speaker Separation – Bring Your Call Recordings Up-to-Snuff for AI-fueled Speech Analytics

By Mingren Xiang | April 7th, 2020 | CallMiner

To Redact or Not to Redact? How is the Question!

By Mingren Xiang | March 25th, 2020 | CallMiner

CallMiner Eureka Platform – Award-Winning Customer Engagement Analytics Services

By Mingren Xiang | March 3rd, 2020 | CallMiner

Choose CallMiner Today

By Mingren Xiang | March 2nd, 2020 | CallMiner

AI Improves Your Contact Center Performance

By Mingren Xiang | February 24th, 2020 | Business Analytics & AI, CallMiner

Recent Blogs

Impact of Call Fidelity on Accuracy of Transcriptions and Scorecards

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Is Your Business In Need of Process Mining?

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CallMiner Call Fidelity Case Study

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How AI, ML, and NLP contribute to the CCM Revolution

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Mingren Xiang

About the Author

Mingren Xiang Technical Lead, CallMiner Services

Recent Blogs

Impact of Call Fidelity on Accuracy of Transcriptions and Scorecards

Is Your Business In Need of Process Mining?

CallMiner Call Fidelity Case Study

How AI, ML, and NLP contribute to the CCM Revolution

Mingren Xiang
Technical Lead, CallMiner Services