Mingren Xiang

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Mingren Xiang

Mingren Xiang
Technical Lead, CallMiner Services

Mingren is Macrosoft's technical lead in voice and conversational analytics using the CallMiner suite of utilities. He has a Bachelor of Science from University of Wisconsin-Milwaukee.

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Speech Analysis is Required for your Call Center, Now More Than Ever!

By Mingren Xiang | May 27th, 2020 | General

Remote Agents: Managing a Work from Home (WFH) Contact Center

By Mingren Xiang | April 27th, 2020 | CallMiner

Remote Call Centers – How to Manage Through COVID-19

By Mingren Xiang | April 21st, 2020 | CallMiner

Speaker Separation – Bring Your Call Recordings Up-to-Snuff for AI-fueled Speech Analytics

By Mingren Xiang | April 7th, 2020 | CallMiner

To Redact or Not to Redact? How is the Question!

By Mingren Xiang | March 25th, 2020 | CallMiner

CallMiner Eureka Platform – Award-Winning Customer Engagement Analytics Services

By Mingren Xiang | March 3rd, 2020 | CallMiner

Choose CallMiner Today

By Mingren Xiang | March 2nd, 2020 | CallMiner

AI Improves Your Contact Center Performance

By Mingren Xiang | February 24th, 2020 | Business Analytics & AI, CallMiner

Recent Blogs
Improve Website Search Rankings & Boost Business
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To Redact or Not to Redact? How is the Question!
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Acoustic Stress Score: The Important Indicator That Call Centers Don’t Know How to Measure.
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Tips On Choosing The Right Staffing Agency
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