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AI Improves Your Contact Center Performance

By Mingren Xiang | February 24th, 2020 | Business Analytics & AI, CallMiner

Call Centers are Big Business as Customer Expectations Grow Higher Than Ever

By Allen Shapiro | February 5th, 2020 | CallMiner

Speech Analytics 101: What is Speech Analytics?

By John Kullmann | December 5th, 2019 | CallMiner

Acoustic Stress Score: The Important Indicator That Call Centers Don’t Know How to Measure.

By John Kullmann | December 5th, 2019 | CallMiner

LISTEN 2019: Turning Sound to Data

By Allen Shapiro | November 8th, 2019 | CallMiner

LISTEN – CallMiner User Group Meeting Key Note Speakers

By Allen Shapiro | November 8th, 2019 | CallMiner

LISTEN – The annual CallMiner users conference

By John Kullmann | November 8th, 2019 | CallMiner

LISTEN – a CallMiner Eureka Business Process Outsourcer Discussion

By John Kullmann | November 7th, 2019 | CallMiner

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