CallMiner | Macrosoft Inc

Remote Agents: Managing a Work from Home (WFH) Contact Center

By Mingren Xiang | April 27th, 2020 | CallMiner

Remote Call Centers – How to Manage Through COVID-19

By Mingren Xiang | April 21st, 2020 | CallMiner

Speaker Separation – Bring Your Call Recordings Up-to-Snuff for AI-fueled Speech Analytics

By Mingren Xiang | April 7th, 2020 | CallMiner

To Redact or Not to Redact? How is the Question!

By Mingren Xiang | March 25th, 2020 | CallMiner

CallMiner Eureka Platform – Award-Winning Customer Engagement Analytics Services

By Mingren Xiang | March 3rd, 2020 | CallMiner

Choose CallMiner Today

By Mingren Xiang | March 2nd, 2020 | CallMiner

AI Improves Your Contact Center Performance

By Mingren Xiang | February 24th, 2020 | Business Analytics & AI, CallMiner

Call Centers are Big Business as Customer Expectations Grow Higher Than Ever

By Allen Shapiro | February 5th, 2020 | CallMiner

Speech Analytics 101: What is Speech Analytics?

By John Kullmann | December 5th, 2019 | CallMiner

Acoustic Stress Score: The Important Indicator That Call Centers Don’t Know How to Measure.

By John Kullmann | December 5th, 2019 | CallMiner

LISTEN 2019: Turning Sound to Data

By Allen Shapiro | November 8th, 2019 | CallMiner

LISTEN – CallMiner User Group Meeting Key Note Speakers

By Allen Shapiro | November 8th, 2019 | CallMiner

LISTEN – The annual CallMiner users conference

By John Kullmann | November 8th, 2019 | CallMiner

LISTEN – a CallMiner Eureka Business Process Outsourcer Discussion

By John Kullmann | November 7th, 2019 | CallMiner

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