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RECENT BLOGS
CallMiner and Amazon Connect: A Perfect Match for your Contact Center
By Allen Shapiro | September 30th, 2021 | CallMiner
Speech to Text Quality Assessment and Analysis: Part 2
By Muhammad Saqib | September 16th, 2021 | CallMiner
Speech to Text Quality Assessment and Analysis – Part One
By Muhammad Saqib | August 19th, 2021 | CallMiner
CallMiner Data APIs: Take your Data and Insights from Eureka Platform Beyond
By Allen Shapiro | February 18th, 2021 | CallMiner
Impact of Call Fidelity on Accuracy of Transcriptions and Scorecards
By Muhammad Saqib | December 1st, 2020 | CallMiner
Identifying Benefits and Calculating ROI of CallMiner Investment
By Ronald Mueller | October 27th, 2020 | CallMiner
Remote Agents: Managing a Work from Home (WFH) Contact Center
By Allen Shapiro | April 27th, 2020 | CallMiner
Remote Call Centers – How to Manage Through COVID-19
By Allen Shapiro | April 21st, 2020 | CallMiner
Call Centers are Big Business as Customer Expectations Grow Higher Than Ever
By Allen Shapiro | February 5th, 2020 | CallMiner
LISTEN – CallMiner User Group Meeting Key Note Speakers
By Allen Shapiro | November 8th, 2019 | CallMiner
LISTEN – a CallMiner Eureka Business Process Outsourcer Discussion
By John Kullmann | November 7th, 2019 | CallMiner
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