CallMiner | Macrosoft Inc

CallMiner and Amazon Connect: A Perfect Match for your Contact Center

By Allen Shapiro | September 30th, 2021 | CallMiner

Speech to Text Quality Assessment and Analysis: Part 2

By Muhammad Saqib | September 16th, 2021 | CallMiner

Speech to Text Quality Assessment and Analysis – Part One

By Muhammad Saqib | August 19th, 2021 | CallMiner

CallMiner Data APIs: Take your Data and Insights from Eureka Platform Beyond

By Allen Shapiro | February 18th, 2021 | CallMiner

CallMiner Ingestion APIs

By Allen Shapiro | January 6th, 2021 | CallMiner

Introduction to CallMiner’s APIs

By Allen Shapiro | December 15th, 2020 | CallMiner

Impact of Call Fidelity on Accuracy of Transcriptions and Scorecards

By Muhammad Saqib | December 1st, 2020 | CallMiner

CallMiner Call Fidelity Case Study

By Muhammad Saqib | November 17th, 2020 | CallMiner

ILLUMINATE: CallMiner’s New AI-based Search Tool

By Allen Shapiro | November 6th, 2020 | CallMiner

Identifying Benefits and Calculating ROI of CallMiner Investment

By Ronald Mueller | October 27th, 2020 | CallMiner

Value Driven Speech Analytics for Your Call Center

By Talha Khan | September 3rd, 2020 | CallMiner

Remote Agents: Managing a Work from Home (WFH) Contact Center

By Allen Shapiro | April 27th, 2020 | CallMiner

Remote Call Centers – How to Manage Through COVID-19

By Allen Shapiro | April 21st, 2020 | CallMiner

Speaker Separation – Bring Your Call Recordings Up-to-Snuff for AI-fueled Speech Analytics

By Allen Shapiro | April 7th, 2020 | CallMiner

To Redact or Not to Redact? How is the Question!

By Allen Shapiro | March 25th, 2020 | CallMiner

CallMiner Eureka Platform – Award-Winning Customer Engagement Analytics Services

By Allen Shapiro | March 3rd, 2020 | CallMiner

Choose CallMiner Today

By Allen Shapiro | March 2nd, 2020 | CallMiner

AI Improves Your Contact Center Performance

By Allen Shapiro | February 24th, 2020 | CallMiner

Call Centers are Big Business as Customer Expectations Grow Higher Than Ever

By Allen Shapiro | February 5th, 2020 | CallMiner

Speech Analytics 101: What is Speech Analytics?

By John Kullmann | December 5th, 2019 | CallMiner

Acoustic Stress Score: The Important Indicator That Call Centers Don’t Know How to Measure.

By John Kullmann | December 5th, 2019 | CallMiner

LISTEN 2019: Turning Sound to Data

By Allen Shapiro | November 8th, 2019 | CallMiner

LISTEN – CallMiner User Group Meeting Key Note Speakers

By Allen Shapiro | November 8th, 2019 | CallMiner

LISTEN – The annual CallMiner users conference

By John Kullmann | November 8th, 2019 | CallMiner

LISTEN – a CallMiner Eureka Business Process Outsourcer Discussion

By John Kullmann | November 7th, 2019 | CallMiner

Recent Blogs

How AI is helping the Staffing Services

Importance of Data Analytics in Customer Communication Management

How Modern CCM Can Help Your Business Users Defeat Complexity and Gain Power

Customer Communication Management System for GDPR Compliance

TOP