CallMiner | Macrosoft Inc

CallMiner and Amazon Connect: A Perfect Match for your Contact Center

By Allen Shapiro | Published on September 30th, 2021 | Last updated on July 15th, 2024 | CallMiner

Speech to Text Quality Assessment and Analysis: Part 2

By Muhammad Saqib | Published on September 16th, 2021 | Last updated on September 29th, 2022 | CallMiner

Speech to Text Quality Assessment and Analysis – Part One

By Muhammad Saqib | Published on August 19th, 2021 | Last updated on September 29th, 2022 | CallMiner

CallMiner Data APIs: Take your Data and Insights from Eureka Platform Beyond

By Allen Shapiro | Published on February 18th, 2021 | Last updated on July 15th, 2024 | CallMiner

CallMiner Ingestion APIs

By Allen Shapiro | Published on January 6th, 2021 | Last updated on July 15th, 2024 | CallMiner

Introduction to CallMiner’s APIs

By Allen Shapiro | Published on December 15th, 2020 | Last updated on July 15th, 2024 | CallMiner

Impact of Call Fidelity on Accuracy of Transcriptions and Scorecards

By Muhammad Saqib | Published on December 1st, 2020 | Last updated on September 29th, 2022 | CallMiner

CallMiner Call Fidelity Case Study

By Muhammad Saqib | Published on November 17th, 2020 | Last updated on July 15th, 2024 | CallMiner

ILLUMINATE: CallMiner’s New AI-based Search Tool

By Allen Shapiro | Published on November 6th, 2020 | Last updated on July 15th, 2024 | CallMiner

Identifying Benefits and Calculating ROI of CallMiner Investment

By Ronald Mueller | Published on October 27th, 2020 | Last updated on July 15th, 2024 | CallMiner

Value Driven Speech Analytics for Your Call Center

By Talha Khan | Published on September 3rd, 2020 | Last updated on April 21st, 2022 | CallMiner

Remote Agents: Managing a Work from Home (WFH) Contact Center

By Allen Shapiro | Published on April 27th, 2020 | Last updated on August 25th, 2023 | CallMiner

Remote Call Centers – How to Manage Through COVID-19

By Allen Shapiro | Published on April 21st, 2020 | Last updated on August 28th, 2023 | CallMiner

Speaker Separation – Bring Your Call Recordings Up-to-Snuff for AI-fueled Speech Analytics

By Allen Shapiro | Published on April 7th, 2020 | Last updated on August 28th, 2023 | CallMiner

To Redact or Not to Redact? How is the Question!

By Allen Shapiro | Published on March 25th, 2020 | Last updated on August 28th, 2023 | CallMiner

CallMiner Eureka Platform – Award-Winning Customer Engagement Analytics Services

By Allen Shapiro | Published on March 3rd, 2020 | Last updated on August 28th, 2023 | CallMiner

Choose CallMiner Today

By Allen Shapiro | Published on March 2nd, 2020 | Last updated on August 28th, 2023 | CallMiner

AI Improves Your Contact Center Performance

By Allen Shapiro | Published on February 24th, 2020 | Last updated on August 28th, 2023 | CallMiner

Call Centers are Big Business as Customer Expectations Grow Higher Than Ever

By Allen Shapiro | Published on February 5th, 2020 | Last updated on August 28th, 2023 | CallMiner

Speech Analytics 101: What is Speech Analytics?

By John Kullmann | Published on December 5th, 2019 | Last updated on October 14th, 2021 | CallMiner

Acoustic Stress Score: The Important Indicator That Call Centers Don’t Know How to Measure.

By John Kullmann | Published on December 5th, 2019 | CallMiner

LISTEN 2019: Turning Sound to Data

By Allen Shapiro | Published on November 8th, 2019 | Last updated on August 28th, 2023 | CallMiner

LISTEN – CallMiner User Group Meeting Key Note Speakers

By Allen Shapiro | Published on November 8th, 2019 | Last updated on August 28th, 2023 | CallMiner

LISTEN – The annual CallMiner users conference

By John Kullmann | Published on November 8th, 2019 | Last updated on August 28th, 2023 | CallMiner

LISTEN – a CallMiner Eureka Business Process Outsourcer Discussion

By John Kullmann | Published on November 7th, 2019 | Last updated on July 15th, 2024 | CallMiner

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