Macrosoft in the largest implementation partner of Quadient with over 125 certified professionals in different modules of Inspire like ICM, Interactive, Scaler, Designer, Scripting, Dynamic Communications, Automation etc.
Migrate from legacy platforms used for customer communications to the latest Quadient Inspire CCM Suite. Migrate from Autograph, DOC1, DocuMerge, Calligo, Papyrus, Cobol, CSF etc to Quadient Inspire.
Macrosoft as a strategic partner of Quadient inspire can support your organization’s Quadient software licensing requirements. Macrosoft’s architecture team helps design the right license solution at the right price.
Macrosoft team can work with you no matter where you are in your project or what you are looking to achieve. Our delivery approach spans Managed Teams, Project-based, Implementation partner, Dedicated resources etc.
Macrosoft is a leading implementation partner of CallMiner. CallMiner Eureka is used in Call Centers for sales and agent performance monitoring, efficiency, customer satisfaction, compliance enforcement etc.
With Eureka API, organizations get access to never-before-seen insights from their everyday customer service interactions, e-mails, yearly reports, and workflows. Macrosoft help leverage this API successfully.
Macrosoft is a licensed aggregator reseller of the CallMiner Eureka platform. Our unique partnership enables Macrosoft to provide clients direct access to AI and enable CallMiner capabilities without enterprise licensing.
Macrosoft has teams of data scientists’ partner with the organization’s developers and analysts that work individually on the existing CallMiner product ecosystem systems on a time and material basis.
Migrate your legacy Visual FoxPro (VFP) applications to the new .NET Core. At Macrosoft, we provide our clients an experienced migration team, who can smoothly and seamlessly make the transition.
VFP was an incredibly powerful development platform for many years. Not only is Macrosoft the leader when it comes to Visual FoxPro migration requirements, we also support continuation of existing FoxPro systems.
Visual Basic 6 was the enterprise application development language of it's time. Still, many businesses continue to rely on VB6. Macrosoft’s VB6 migration practice transforms legacy applications into a modern .NET platform.
Legacy ASP applications were built with backend Access databases. Microsoft has redirected from VB/ASP/Access to ASP.NET and SQL. Macrosoft seamlessly migrates Classic ASP to ASP.NET with SQL Database.
RPA is a platform guiding you to automate and optimize your repeatable processes. Macrosoft helps our customers to increase their productivity, their profitability, and the scalability of business opportunities leveraging RPA.
Macrosoft’s intelligent document processing practice understands unstructured and semi structured data that comes into companies as input and organizes it within efficient databases for ease of extraction and analysis.
Macrosoft customizes Celonis automated process mining to provide the information that your business needs to visualize the flow of transactions, as well as all the stops that tasks take throughout your organization.
Macrosoft has the ability to uncover vast amounts of specialized data and intelligence across the World Wide Web. We provide systematic organization and a logical presentation of the collected information.
Macrosoft management team model is an extension of your team consisting of your employees, providing requirements and Macrosoft’s team of architects, designers, developers, testers, and analysts.
Macrosoft helps our clients add a technical resource with an immediate start, eliminating on boarding time leveraging our extensive talent pool including Scrum Masters, Architects, Developers, QAs, BAs, Data Scientists, PMs etc.
FacTek is a Women Owned alliance partner of Macrosoft specializing in developing customized programs to meet the diversity recruitment goals of employers in the IT industry ensuring flexible workforce at their fingertips.
Macrosoft’s team builds applications that enhance your business operations and business workflows. We use our agile development methodology, ensuring we fully understand the unique needs of the business.
Macrosoft’s IoT Analytics services enables you to leverage your existing IoT device data to create immersive, dynamic, and personalized reports that can be combined with existing contextual data, minimizing data sorting and consumption.
Macrosoft has 29 years expertise of creating web sites for Retail & Ecommerce, Education & Learning, and Content & Document Management Systems with a team of expert full-stack web designers and developers.
Macrosoft's AWS Cloud practice provides more than 90 services: from computing, storage, and databases to continuous integration, data analytics, and artificial intelligence – at your convenience.
Macrosoft has a history of developing standalone Mobile applications in several platforms including Android, Apple iOS and Hybrid platforms like Flutter. Our developers use AI and ML Algorithms for high end custom apps.
As a certified strategic partner with CallMiner Eureka, Macrosoft is a one-stop-shop for everything and anything CallMiner. We leverage all the platform’s capabilities; starting from their ability to populate customer communication data to converting the interaction data into actionable business intelligence. Every business with both large and small call centers can use CallMiner to improve their customer service. Every company that takes their customer service interaction seriously gains valuable insights about the customer sentiment, their customer service, and the brand’s position with respect to an actual customer experience.
Some companies already have a solid customer service foundation but fail to gain full, meaningful insight from the data. Macrosoft helps by leveraging CallMiner’s proprietary NLP (natural language processing) and Machine Learning abilities in the field of speech analytics. With CallMiner Eureka, API companies are able to optimize their customer service workflows, gain insights, and make better decisions. Macrosoft partners with companies from the data acquisition through embedding the API with rigorous testing to automating many CallMiner functions. Furthermore, we ensure that integration is scalable and stable for intents and purposes.
Good things are never free, and it is the same with the CallMiner Eureka platform. As a licensed aggregator reseller of the CallMiner Eureka platform, Macrosoft helps companies get the best of CallMiner without breaking the bank. Companies partnering with us receive access to CallMiner’s Analyze and Coach modules which helps QA, supervisors, and agents to learn and improve their workflow details feedback on customer interactions. With Redact, companies can follow compliances and regulations by automatically removing all personally identifiable information (PII) from their database.
CallMiner is used by a variety of industries from finance to healthcare. Each of these industries comes with its set of compliances and regulations regarding mining data. The demands and expectations of an individual company change the output they desire from using CallMiner. Our delivery model service is designed to achieve just that; we configure the CallMiner platform to meet and exceed the expectations of the clients. We also work to ensure that CallMiner is successfully integrated with the existing solutions that may be used by companies.