Macrosoft is a licensed aggregator reseller of the CallMiner Eureka platform. Our unique partnering relationship enables Macrosoft to provide clients direct access to Artificial Intelligence enabled CallMiner capabilities without having the embedded cost of enterprise licensing. Macrosoft works with clients providing all modules and capabilities across the CallMiner Eureka ecosystem.
Analyze: Analyze is the investigative workbench of the CallMiner Eureka platform. Analyze visually presents performance metrics, transcriptions which come pre-tagged with the sentiment, multichannel customer journey mapping, and search & share the discovery of the topic.
Coach: Get detailed insights into how an agent is interacting in every call. Find areas where agents are lacking, and where improvements can be made. Foster an environment of positive performance with accurate performance feedback.
Redact: Eureka Redact can precisely remove sensitive numeric data and maintain the context of the conversation so that insight is effective while reducing liabilities with external and internal threats.
API: Companies can now leverage CallMiner’s speech analytics abilities to their existing software such as CRMs, ERPs, and BI tools. We work with in house developers and data scientists of our organizational partners, so they get the desired outputs.