Macrosoft in the largest implementation partner of Quadient with over 125 certified professionals in different modules of Inspire like ICM, Interactive, Scaler, Designer, Scripting, Dynamic Communications, Automation etc.
Migrate from legacy platforms used for customer communications to the latest Quadient Inspire CCM Suite. Migrate from Autograph, DOC1, DocuMerge, Calligo, Papyrus, Cobol, CSF etc to Quadient Inspire.
Macrosoft as a strategic partner of Quadient inspire can support your organization’s Quadient software licensing requirements. Macrosoft’s architecture team helps design the right license solution at the right price.
Macrosoft team can work with you no matter where you are in your project or what you are looking to achieve. Our delivery approach spans Managed Teams, Project-based, Implementation partner, Dedicated resources etc.
Macrosoft is a leading implementation partner of CallMiner. CallMiner Eureka is used in Call Centers for sales and agent performance monitoring, efficiency, customer satisfaction, compliance enforcement etc.
With Eureka API, organizations get access to never-before-seen insights from their everyday customer service interactions, e-mails, yearly reports, and workflows. Macrosoft help leverage this API successfully.
Macrosoft is a licensed aggregator reseller of the CallMiner Eureka platform. Our unique partnership enables Macrosoft to provide clients direct access to AI and enable CallMiner capabilities without enterprise licensing.
Macrosoft has teams of data scientists’ partner with the organization’s developers and analysts that work individually on the existing CallMiner product ecosystem systems on a time and material basis.
Migrate your legacy Visual FoxPro (VFP) applications to the new .NET Core. At Macrosoft, we provide our clients an experienced migration team, who can smoothly and seamlessly make the transition.
VFP was an incredibly powerful development platform for many years. Not only is Macrosoft the leader when it comes to Visual FoxPro migration requirements, we also support continuation of existing FoxPro systems.
Visual Basic 6 was the enterprise application development language of it's time. Still, many businesses continue to rely on VB6. Macrosoft’s VB6 migration practice transforms legacy applications into a modern .NET platform.
Legacy ASP applications were built with backend Access databases. Microsoft has redirected from VB/ASP/Access to ASP.NET and SQL. Macrosoft seamlessly migrates Classic ASP to ASP.NET with SQL Database.
RPA is a platform guiding you to automate and optimize your repeatable processes. Macrosoft helps our customers to increase their productivity, their profitability, and the scalability of business opportunities leveraging RPA.
Macrosoft’s intelligent document processing practice understands unstructured and semi structured data that comes into companies as input and organizes it within efficient databases for ease of extraction and analysis.
Macrosoft customizes Celonis automated process mining to provide the information that your business needs to visualize the flow of transactions, as well as all the stops that tasks take throughout your organization.
Macrosoft has the ability to uncover vast amounts of specialized data and intelligence across the World Wide Web. We provide systematic organization and a logical presentation of the collected information.
Macrosoft management team model is an extension of your team consisting of your employees, providing requirements and Macrosoft’s team of architects, designers, developers, testers, and analysts.
Macrosoft helps our clients add a technical resource with an immediate start, eliminating on boarding time leveraging our extensive talent pool including Scrum Masters, Architects, Developers, QAs, BAs, Data Scientists, PMs etc.
FacTek is a Women Owned alliance partner of Macrosoft specializing in developing customized programs to meet the diversity recruitment goals of employers in the IT industry ensuring flexible workforce at their fingertips.
Macrosoft’s team builds applications that enhance your business operations and business workflows. We use our agile development methodology, ensuring we fully understand the unique needs of the business.
Macrosoft has more than 20 years of experience in providing cybersecurity services. Our cybersecurity practice consists of 3 practice areas: Consulting, Assessments and Cybersecurity Services.
Macrosoft has 29 years expertise of creating web sites for Retail & Ecommerce, Education & Learning, and Content & Document Management Systems with a team of expert full-stack web designers and developers.
Macrosoft's AWS Cloud practice provides more than 90 services: from computing, storage, and databases to continuous integration, data analytics, and artificial intelligence – at your convenience.
Macrosoft has a history of developing standalone Mobile applications in several platforms including Android, Apple iOS and Hybrid platforms like Flutter. Our developers use AI and ML Algorithms for high end custom apps.
Macrosoft’s IoT Analytics services enables you to leverage your existing IoT device data to create immersive, dynamic, and personalized reports that can be combined with existing contextual data, minimizing data sorting and consumption.
Transform the voice of your customers into actionable business intelligence. Now more than ever, customers want their voices to be heard. With Eureka CallMiner, businesses can both extrapolate data from what was spoken in words and from vocal emotions and non-vocal sentiments. CallMiner uses deep Neural Networks and Machine Learning to adapt to any environment. CallMiner is scalable to suit any size of business: small call centers to industry giants and CallMiner has something for everyone.
Churn Language Identify if a client will leave for a competitor.
Dissatisfaction Gage if the interaction is falling short of client expectations.
Empathy Measure the agent’s ability to reciprocate the feelings of clients.
Escalation Get Insights if the front-line interaction is complete and closed.
Payment Language Determine if the collection will be successful.
Politeness Track the agent’s overall demeanor concerning the client’s emotions.
Download Macrosoft’s CallMiner ROI Whitepaper to learn more how we can help you achieve your Return on Investment goals on CallMiner Implementation.
Of any company, the customer service agents are the face representing the products and services. A polite and empathic customer service agent directly translates to a company that is responsive and responsible. With CallMiner, it does not matter what the primary function of a company’s internal call center might be, you gain insights into agent scoring, role-based effectiveness, and required targeted training.
The primary metrics for any customer service department is their customer’s satisfaction after an interaction. Unfortunately, many customers do not take part in any feedback activities, irrespective of the interaction being positive or negative. CallMiner provides organizations with an avenue to insights; not only on the conversation, but also on product and service issues, employee brand representation, customer sentiment, and more.
Call centers are supposed to be a customer-centric endeavor, but sooner or later, organizations need to make hard decisions based on looking into accurate numbers. This is where CallMiner helps organizations optimize their call center operations, effectively schedule agents, reduce customer interaction times, and improve customer satisfaction. Measurable figures guide the set up of self-service portals that are customized to meet the individual needs of our customers.
It is obvious to observe that sales numbers are directly correlated to sales agents efficiency. As time has moved on, the customer’s expectation from products and services has moved on as well. Traditional approaches to sales are flawed and are too narrow to use across different industries. CallMiner provides organizations a measurable way to update their sales flow, increase upsells, streamline sales flow, increase initial sales, and upsell opportunities.
Not every call center is similar. Some call centers handle calls and interactions with other organizations or individuals where sensitive information is exchanged. Not following compliances and regulations can result in serious consequences for an organization. Non-compliant activities can affect trust, revenues, and leaves the organization to be vulnerable to legal actions as well. With CallMiner, organizations get forensic analysis of interactions, particularly important in the finance and healthcare industries.
Download Macrosoft’s CallMiner ROI Whitepaper to learn more about how we can help you achieve your Return on Investment goals on CallMiner Implementation.