Allen Shapiro

Allen Shapiro, Director – CCM Practice

Allen Shapiro
Vice President, CCM & Speech Analytics Practices and Data Protection Officer

Allen brings more than 25 years of diverse experience in Marketing and Vendor Management to Macrosoft Inc. As the Vice President of our Customer Communications Management (CCM) practice, Allen leads the Onshore and Off-shore CCM development teams. Additionally, Allen oversees pre-sales activities and is responsible for managing the relationship with our CCM software provider Quadient.

Allen was instrumental in Macrosoft joining Quadient’s Partner Advantage Program and acts as the primary point of contact. He focuses on driving projects to completion on time and on budget. Allen understands the importance of partnering and deepening relationships while striving to better the customer experience.

Prior to joining Macrosoft Inc. Allen held Marketing Management positions at Charter Communications, Heraeus Kulzer, Fuji Film Medical Systems and Montage Media. Allen holds a BBA in Business Administration from Pace University and has training certificates in ISO 13485 and ISO 14971.

Recent Blogs

Advantages of Technology and IT Companies Partnering with Staffing Firms Offering Visa Sponsorship
Advantages of Technology and IT Companies Partnering with Staffing Firms Offering Visa Sponsorship
Read Blog
CCM in the Cloud: The Advantages of Cloud-Based Customer Communication Management
CCM in the Cloud: The Advantages of Cloud-Based Customer Communication Management
Read Blog
The Rise of Intelligent Automation: A Roadmap for Success
The Rise of Intelligent Automation: A Roadmap for Success
Read Blog
Accessibility and Inclusivity in CCM: Designing Communications for All Audiences
Accessibility and Inclusivity in CCM: Designing Communications for All Audiences
Read Blog
TOP