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Do you know what really happened during that conversation?
LISTEN – The annual CallMiner users conference #LISTEN2019, and intelligence from customer interactions event brought together over 400 people from around the country to learn about effective use of this powerful suite of software systems. Of particular interest was The keynote presentation delivered by Jeff Gallino, CTO, Founder and pioneer of the speech analytics industry.
Summarizing an hour presentation to one sentence I would say CallMiner provides the most honest feedback, as the software observes the conversation letting everyone know what really happened during the conversation.
CallMiner is a software platform, or toolbox, having four key characteristics.
- Open: a collection of APIs for others to easily interact with.
- Participative: everybody within the ecosystem agrees to share and work together.
- Eco-system centric: built from the ground up with a far reaching ecosystem in mind.
- Networked: allowing for effective collaboration.
The CallMiner software platform is part of a larger distributed technology ecosystem where no one thing is the most important it is the sum of each of the collective parts that deliver the total value to the customer employees and company.
ByJohn Kullmann | Published on November 8th, 2019 | Last updated on August 28th, 2023 | CallMiner
About the Author
John Kullmann
John is the Director for Special Projects at Macrosoft. In that capacity, he works with new and existing clients to clearly understand their requirements and translate them for the software development teams. John has extensive experience in Six Sigma, Lean Engineering and managing international operations. His background has allowed him to be responsible for ensuring ongoing client satisfaction. John consistently provides excellent customer service, ensuring the highest quality.
John is a frequent speaker at industry events and is the Chairman of the Morris County Chamber of Commerce Tech Talk Forum.
Though John always takes his work very seriously, he does not take himself so serious. Outside of work, John sits on the Board of Directors for Family Nature Summits. Additionally, he plays tennis and enjoys every outdoor activity.
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