Quadient Inspire Services

CCM (Customer Communication Management)

We live in an increasingly connected world where customers have numerous channels to seek and receive information. This information is available in various formats, including printed documents, statements, web pages, emails, text messages, PDFs, and other digital formats. However, effective communication goes beyond merely delivering messages. It involves breaking down content into variable components that can be assembled in a personalized way. As the organization with the highest number of Quadient Inspire Certified Developers, Macrosoft guarantees that all your communications are tailored to meet the needs of each individual. Our expertise is centered around providing customized solutions that align with each client’s expectations and requirements.

Quadient Partnership

Macrosoft’s title as a Quadient Inspire Preferred Partner comes from years of implementation, migration, licensing, and expertise with Quadient. Macrosoft has the largest number of Quadient Certified Developers. This gives us the capability of serving clients belonging to the healthcare, insurance, financial, and print industries. Our continued partnership with Quadient has allowed us to deliver high-quality, complex solutions to our clients.

Global Capabilities

Macrosoft has established a blended US and international team model to ensure comprehensive, cost-effective delivery of projects using an agile development methodology. Regardless of where the work is done, we thoroughly test, test, and test again before delivering any application, document, or page to a client. We understand that every situation requires a tailored delivery structure, and we are well-suited to handle them all. We can work on-site, remotely in the US, internationally, or deliver a thorough solution using a blended approach. Our teams seamlessly integrate with client organizations, ensuring high success on every project.

Quadient Inspire Business Advantage

• Ability to develop secure omnichannel communications quickly and easily.
• Add dynamic communications capabilities to traditional communications.
• Easier to connect to any third-party tools and data sources.
• Create a responsive, interactive, and regulatory compliant mobile experience.
• Reduce the complexity of template management.
• Streamline processes, reduce costs, and achieve greater agility.

Certified Professionals

Mastering Quadient’s suite of tools is crucial for organizations aiming to enhance their communication strategies and boost customer engagement. Our certified professionals have received comprehensive training in various Quadient services, including Inspire Designer, Inspire Content Manager, Inspire Interactive, and Inspire Scaler. Each of these components plays a pivotal role in creating and managing effective workflows, designing impactful documents, and ensuring seamless communication processes. By leveraging these advanced capabilities, businesses can enhance their operational efficiency and deliver a superior customer experience.

• Inspire Designer Basic: Create fully functional workflows that include working with styles, creating tables, handling text flowing, and setting up variable page selection.

• Inspire Designer Advanced: Work with external design objects and styles, use global variables, apply advanced text flowing, and generate a table of contents for the designed documents.

• Inspire Content Manager (ICM): Installing and working with Inspire Content Manager, with a primary focus on ICM installation as a service, including specific options, user group management, individual user accounts, user rights management, and setting up password policies. Set up of content versioning and working with approval states.

• Inspire Interactive: Successfully creating master templates in Inspire Designer for use with further communication template design in Inspire Interactive.

• Inspire Scaler: Verifying the configuration of the Scaler application and creating functional workflows that automate the document production process based on approved communication/document templates.

At Macrosoft, we are dedicated to enhancing your customer communication management experience by providing comprehensive Quadient services. Our dedicated Quadient support team is here to assist you every step of the way, ensuring a smooth transition and optimal performance of your Quadient Inspire solutions. Whether you need help with Quadient Inspire migration or require ongoing support, we leverage our expertise to empower your organization to achieve its communication goals effectively.

• What are the benefits of using Quadient Inspire for communications?

The benefits include secure omnichannel communications and dynamic capabilities for traditional communications. Additionally, there is easy integration with third-party tools, responsive mobile experiences, and streamlined template management.

• What is the significance of being a Quadient Inspire Preferred Partner?

As a Quadient Inspire Preferred Partner, Macrosoft has extensive experience with Quadient’s solutions. This expertise enables us to implement, migrate, and license these tools effectively. This partnership enables Macrosoft to deliver high-quality, complex solutions across various industries.

• Can Macrosoft integrate its solutions with existing client systems?

Yes, Macrosoft simplifies the integration of its solutions with third-party tools and data sources. This ensures seamless communication within client organizations’ existing infrastructure.

• What support does Macrosoft offer for its communication solutions?

Macrosoft offers comprehensive support for Inspire Content Manager. This includes installation and management, user and rights management, and assistance with approval processes and content versioning.