What is RPA? Top 3 Business Benefits of RPA

By Arun Vijayan

Robotic process automation (RPA) is a form of business process automation technology that makes it easy to build, deploy, and manage software robots that emulate humans’ actions interacting with digital systems and software. Just like people, software robots can do things like understanding what’s on a screen, completing the right keystrokes, navigating systems, identifying, and extracting data, and performing a wide range of defined actions. But software robots can do it faster and more accurately than people, without the need to take a coffee break.

Top 3 Business Benefits of RPA?

The advantages of RPA are numerous, including cost savings, reduced failure rates, faster efficiency, reduced turnaround time, increasing process scalability, and improved compliance. The top three business benefits Macrosoft has seen as an outcome from our RPA clients are.

  • Speed & Efficiency – Shorter turnaround times, and ROI < 3 Months
  • Cost savings – Reduction in Operational & Labor costs up to 75%,
  • Improved Customer Service & Experience – Empowering Employees to serve the customers quickly and effectively

Why is RPA Transformative and where to implement?

Instead of people, software robots do repetitive and low-value tasks like as entering into applications and systems, moving files and directories, extracting, copying, and inserting data, filling out forms, and running regular analysis and reports. Advanced robots can even execute cognitive tasks such as deciphering language, participating in chats and conversations, comprehending unstructured data, and making complicated decisions using advanced machine learning models.

Humans are freed to focus on the things they do best and enjoy more when robots perform these types of repetitive, high-volume tasks: innovating, collaborating, creating, and interacting with customers. Businesses benefit as well, with increased production, efficiency, and resilience. It’s no surprise that RPA is changing the way we work.

RPA has grown in popularity due to its broad applicability. Virtually every high-volume, business-rules-driven, repeatable activity, as well as cognitive operations requiring higher-order AI skills, are excellent candidates for automation.

Why I should Consider RPA for my Business?

RPA can be considered with other technical options and with some process change management skills. Use cases for RPA include instances when an organization wants to work with structured data to Automate an existing manual task or process with minimal process re-engineering.

Improve speed, quality, and productivity RPA bots can be trained to undertake un-intelligent and repetitive tasks faster and more accurately than humans ever could. RPA helps organizations speed up processes while reducing costs, ensuring organizations are ready to deal with disruption and change.

Enterprises in multiple industries are benefiting from RPA by accelerating back-end processes. According to Office Worker Survey, conducted by UiPath, 67% of global office workers feel crushed by doing repetitive tasks. They would like to automate many of them, including e-mails, data input, creating datasets, scheduling calls and meetings.

Industries that require RPA

BankingFinancial ServicesHealth CareRetail
Bank Account OpeningRefund ProcessingPatient registration schedulingInvoice Processing
Reversal of ChargesIncentive claimsClaims managementIn-Store Planning
Remittance ProcessCollectionsMedical BillingSales Analytics
Credit Card ProcessingStatement ReconciliationAppointment SchedulingBusiness and Sales Analytics
Fraud DetectionBrokerage ProcessingCustomer Support
Human ResourcesInsuranceManufacturingTelecom
Resume ScreeningClaims Processing & ClearanceBill of Materials (BOM)Customer Onboarding/ Offboarding
New employee joining formalitiesPremium InformationCreating and filing invoicesNetwork Management
Offer letter administrationForm RegistrationInvoice Data CaptureDebt collection
Payroll processRegulatory ComplianceOrder Booking Automation
Secure Proof of Deliveries (PODs)

The financial sector was one of the first industries to use robotic process automation, but today RPA software has an increasing role across many branches, including retail, construction, telecommunication, oil, gas, and energy, pharmaceutical, utilities, automotive, fashion, logistics, or food industry.

Macrosoft offers end-to-end RPA services, which include everything from evaluation and assessment to strategy, planning, deployment, and support. We’ve had a lot of experience helping small, medium, and large businesses automate and streamline their business processes, which has translated into enhancing productivity and efficiency.

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By Arun Vijayan | January 13th, 2022 | Process Automation

About the Author

Arun Vijayan

Arun Vijayan

Arun is Manager of Technical and Digital Solutions at Macrosoft. He has worked with several clients offering solutions in the IoT and RPA domains. He has a Master's degree in Computer Science (MCA) from SRM University. He has four years of expertise in the field of Business Solutions. He has experience with sales and marketing including pitching products and services to closing deals and dealing with international clients. Before joining Macrosoft, he worked at Cubet Techno Labs in Kochi. His passions include fitness, fashion, and travelling.

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