Empowering Employees: The Role of Automation in Employee Experience

By Allen Shapiro

Empowering Employees: The Role of Automation in Employee Experience

At Macrosoft, we believe in fostering a work environment that allows employees to achieve their full potential. Traditionally, many administrative and repetitive tasks can bog down employee morale and creativity. This is where automation comes in – not as a job-stealing force but as a powerful tool to enhance the employee experience.

The Rise of Automation and its Impact on Workflows

A recent Gartner study predicts that by 2025, 80% of repetitive tasks across different industries will be automated. This shows a big change in how we work. McKinsey Global Institute predicts that automation could affect up to 800 million jobs by 2030, as many routine tasks become automated. But this doesn’t tell the whole story. Automation isn’t here to replace employees, but to help them do their jobs better and free them up for more important work.

Empowering Employees Through Automation

Here are some key ways automation empowers employees:

  • Automated Onboarding Process: Automation can make repetitive tasks like data entry and paperwork a breeze, giving HR teams more time to focus on building relationships and offering personalized support to new hires. Picture this: a streamlined onboarding process where new employees can easily find all the information they need, from company policies to benefits and IT setup instructions, all in one automated place.  
  • Automated Workflows: Think of all the time spent on manual data processing, scheduling meetings, and sending repetitive emails. utomated workflows can take care of routine tasks, freeing up employees to focus on more analytical, creative, and client-facing work. A Forrester Research study found that 73% of employees believe automation can help them concentrate on more strategic projects.
  • Improved Efficiency and Reduced Errors: Automation helps us reduce mistakes in everyday tasks, making things run smoother and faster. When we automate the boring stuff, our team can focus on more important work without worrying about errors.
  • Enhanced Employee Satisfaction and Retention: Automation can really boost morale. By taking over the boring, repetitive stuff, it lets employees focus on more meaningful tasks. This makes them feel appreciated and helps them enjoy their jobs more. In fact, a study by Accenture showed that 78% of employees are happier to stick around at companies that use automation to make their work easier.

Investing in the Future: Upskilling and Reskilling

Automation offers a promising future for improving employee experiences. However, it’s equally important to invest in training and development programs. As more routine tasks are automated, employees will need to acquire new skills to succeed in a changing workplace.

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ByAllen Shapiro | Published on October 8th, 2024 | Robotic Process Automation, Staffing Services

About the Author

Allen Shapiro, Director – CCM Practice

Allen Shapiro

Allen brings more than 25 years of diverse experience in Marketing and Vendor Management to Macrosoft Inc. As the Managing Director of our Customer Communications Management (CCM) practice, Allen leads the Onshore and Off-shore CCM development teams. Additionally, Allen oversees pre-sales activities and is responsible for managing the relationship with our CCM software provider Quadient.

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